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Shipping Policy

Standard ground shipping is FREE for most orders $75 and over in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via UPS and arrive on your doorstep within 3-5 business days. Please call us at 1-863-686-0300 or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions

Some items may take longer to arrive. They include:

Lightweight Wheelchairs
Quick-Ship Lightweight Wheelchairs will arrive within 4-6 business days (all Quick-Ship lightweight wheelchairs are labeled as Quick-Ship). Custom Lightweight wheelchairs will take 6-10 business days to arrive. They will arrive fully assembled, although you may need to slip on the removable legrests.

Ultra Lightweight Wheelchairs
Custom ultra-lightweight wheelchairs will take 2-5 weeks to arrive depending on the manufacturer. Wheelchairs from Sunrise Medical, Invacare, Top End, and TiLite generally take about 1 week to produce and 1 week to ship via either UPS or FedEx. They come fully assembled, although you may need to slip on legrests or similar attachments. Wheelchairs from Colours can take up to 5 weeks to arrive. Please call about specific delivery times for your order.

Lift Chairs
Lift chairs can take from 5 business days to 4 weeks to arrive depending on the model, fabric and options you have selected. Specific fabric choices that are "Quick Ship" are noted in the item description, and leave the warehouse within 2 business days. Any lift chair ordered with heat and/or massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.

Power Wheelchairs
Most travel, folding and standard power wheelchairs leave the warehouse within 1-3 business days. Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to arrive, depending on the manufacturer. Travel power wheelchairs and folding power wheelchairs are delivered via UPS or Fedex, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.

Scooters
Travel scooters and most medium to full-sized Pride Mobility/Invacare/other scooters are delivered within 6-10 business days. The selection of some accessories on full-sized Pride Scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the warehouse. Pacesaver scooters are built to order, and take approximately 2 weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.

Handcycles
Handcycle shipment times vary significantly by product. Invacare handcycles take approximately 3-5 weeks for delivery. Most Quickie handcycles can be delivered within 2 weeks. Like with anything, there are exceptions to these guidelines. Occasionally a handcycle will ship sooner than expected, and other times features and options selected may slow down the manufacturing time. Either way we will update you to make sure you have the most accurate delivery information available.

Some items require freight delivery. They include:

Large scooters, lift chairs, power wheelchairs (other than travel and folding power chairs), scooter and wheelchair lifts, patient lifts, beds, standing frames, stair lifts, pool lifts, and some non-folding wheelchairs will arrive via a freight company in 5-7 business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.

When we email you with your order confirmation, we will give you an estimated ship date. All information contained here is subject to change. If you need more specific shipping information before placing your order, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or call us at 1-863-686-0300.


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Testimonials

The staff (I think it was Jason or James) spent almost two hours going above and beyond helping me and my mom with some oxygen concentrator issues. The staff was extremely caring, compassionate, and informative.

Customer
Apr 28, 2016